Improvement in quality and safety should be considered a core organizational strategy. Leading that change is not always easy. A road map for change is helpful in managing organizational change. Kotter’s (1995, 1996; as cited in Nash et al., 2019) model for change is a realistic framework to manage quality improvements. The eight steps of Kotter’s theory include 1) unfreezing the old culture; 2) forming a powerful guiding coalition; 3) developing a vision and strategy; 4) communicating a vision and strategy; 5) empowering employees to act on the vision and strategy; 6) generating short-term wins; 7) consolidating gains and producing more change; and 8) refreezing new approaches in the culture (Nash, et.al, 2019, page numbers).In this Assignment, you will analyze Emergency Department data and other resources to identify areas where the care and services provided are not up to state or national comparisons. You will also address how you would improve the substandard performance indicatorsThe Assignment:The HCAHPS data for the Emergency Department would indicate there are areas where the care and services are not up to par, as compared to state or national standards.Using Kotter’s work as described in this week’s Learning Resources, and other change models from the reading, write a 3- to 4-page (excluding title page and references) analysis of the performance data for the Emergency Department, comparing the medical care and services to state and/or national standards. Provide recommendations for strategies to improve the Emergency Department substandard performance indicators.Referencehttps://www.kotterinc.com/8-step-process-for-leadi…
Emergency Department HCAPHS Data
Average time patients who came to the ED
with broken bones had to wait to before
getting medication
Emergency State
Department Average
47 minutes
46 minutes
National
Average
54 minutes
Average (median) time patients spent in the 246 minutes
ED before they were admitted to the hospital
as an inpatient
218 minutes 200 minutes
Average (median) time patient spent in the
ED after the doctor decided to admit them
as an inpatient before leaving the ED for
their inpatient room
65 minutes
60 minutes
Average time patients spend in the ED
before leaving from the visit
140 minutes
116 minutes 116 minutes
Average time spent in the ED before they
were seen by a health care professional
15 minutes
18 minutes
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