1. Quality management is an
organizational commitment to continuous process of improvement that expands the
definition of customer to include everyone involved in the organization.
True
False
2. Health insurance and retirement plans are examples of voluntary benefits.
True
False
3. A SWOT analysis is a process for determining an organizations core
competency.
True
False
4. The Age Discrimination in Employment Act of 1967 protects only employees
over 55 years of age from discrimination.
True
False
5. Affirmative action is a practice in organizations that includes actively
seeking, hiring and promoting women and minorities to correct past
discriminatory injustices.
True
False
6. Career development has a shorter time focus than employee development.
True
False
7.The
Privacy Act of 1974 requires federal government agencies to allow anyone to
have access to individual personnel files and there is no individual consent
needed.
True
False
8. Three basic methods of job evaluation are currently in use: ordering,
classification, and point methods.
True
False
9. HRM activities are mildly affected by what occurs outside the organization.
True
False
10. The fact that organizations are no longer constrained by national borders
illustrates that the world has become a global village.
True
False
11. The bulk of cross-cultural training is language training.
True
False
12. Continuous improvement programs aim at constantly improving the quality of
products and services.
True
False
13. The Fair Compensation Wages Act passed in 1963 and mandates that
organizations compensate men and women doing the same job in the organization
with the same rate of pay.
True
False
14. Probably one of the most complex functions of international human resource
management is the design and implementation of an equitable compensation
program.
True
False
15. Most organizations take a melting pot approach to diversity.
True
False
PART II: Complete the following multiple choice questions. Please highlight
your answer selection.|
For example: An apple is a..
a. Fruit
b. Vegetable
c. Poultry
d. Starch
16. Which of the following is not a key ingredient to design an effective team
appraisal system?
a. Measure
individual performance, not team performance.
b. Measure both team and individual performance.
c. Tie team results to organizational goals.
d. Begin with the teams customers and its work process to satisfy customers
needs.
17. Performance-based rewards are considered to be:
a. incentive systems
b. piecework pay plans
c. both a and b
d. only a
18. HRM typically provides which of these types of training to temporary
employees?
a. Orientation.
b. Retirement planning.
c. Benefits options.
d. Career management.
19. Which of the following describes the Strategy phase of the strategic
planning process?
a. Determining what business the organization will be in.
b. Setting goals and objectives.
c. Determining how goals and objectives will be
attained.
d. Determining what jobs need to be done and by whom.
20. Studies on the benefits of job enrichment as a reward are inconclusive on
which of these dimensions?
a. Productivity.
b. Turnover costs.
c. Employee commitment.
d. Employee satisfaction.
21. During a job analysis, which of these tasks are performed?
a. Promotion patterns and succession plans are identified.
b. An estimation of the labor supply is verified.
c. Duties and responsibilities of a job are matched with pay grades.
d. Skills, knowledge and abilities necessary to
perform a job are determined.
22. Which of the following is the most widely used individual incentive plan?
a. Piecework plan
b. Scanlon plan
c. Merit pay
d. Competency-based plan
23. Jason, a satellite architect, accepted an overseas assignment for his
company when the company agreed to provide a car and chauffeur, a beach villa,
a sailboat, and a lump sum payment of $600,000. What kind of pay factor was
used?
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