STO200 ELEMENT: T1 Introduction to Operations Management REFER TASK

REFER TASK:
Answer all four questions. This is an individual assignment worth 30% of the module
marks.
The maximum length of each answer is 500 words (total 2000) plus supporting
references.

Question 1 (20 Marks)
a. Explain the interests of any FIVE of the different kinds of stakeholders connected
with a business.
b. Describe Porter’s Cost and Differentiation strategies with respect to customer
requirements, new product introduction and how profits may be made.
c. Explain the differences between order-winning and order-qualifying criteria as put
forward by Hill.

Question 2 (20 Marks)
a. Explain with examples the concepts of Quality, Flexibility, Dependability, and
Speed.
b. Explain the effect of volume and variety in selecting a mode of production.
c. With respect to volume and variety, and the likely types of equipment used,
compare job-shop manufacturing and flow-line manufacturing.

Question 3 (20 Marks)
a. Explain the three performance measures Throughput, Inventory and Operating
Expense.
b. Explain how improvements may be made in each measure, and explain which
measure has the most potential for improvement.
c. Explain what is meant by a Bill of Materials.

Question 4 (20 Marks)
a. Explain why companies have become increasingly interested in managing their
supply chains.
b. Explain and contrast the concepts of “supplier network” and “distribution network”
with respect to performance criteria.
c. Review the claimed benefits of “outsourcing”, and explain why “backshoring” or
“re-shoring” has arisen.

Submit your work as a single Word document to the hand-in facility in Moodle.
Assignments will be passed through Turnitin.
Your due-date will be given to you in separate correspondence

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