A discussion of the key issues identified in your group diagram against the literature and the NASA, Xerox and Danone case studies.

It builds upon the group assignment and involves:

1. Outlining what, in your personal opinion, are the key issues that should be included in developing an integrative perspective on Information Management and Knowledge Management; this builds upon the your group work activity – you can, of course, present an alternative perspective if your view has changed as a result of furthering your readings and reflecting upon them;
2. Discussing these key issues using the using the literature to support your arguments and examples from all three case studies – Xerox, NASA and Danone.

For this, you are required to:

a) search, gather and review a pool of key resources;
b) compare and contrast different viewpoints and discuss the assumptions they make about the nature of organisations, the issues they face and the nature and role of information and knowledge in how those issues are tackled by different organisations;
c) discuss the usefulness of considering potential alternative approaches, considering the contexts of the case studies; as mentioned above, reference to the case studies that are analysed in the module should be made, in order to provide an explanation and exemplification of your views.


• Begona Lloria, M. (2008). A review of the main approaches to Knowledge Managemnt. Knowledge Management Research & Practice, Vol. 6, pp.77-89.
• Binney, D. (2001).The knowledge management spectrum : understanding the KM landscape. Journal of Knowledge Manegement, Vol. 5, No.1, pp. 33-42.
• Bultrini,L., Sempéré,J., MCCallum,S., Newman, W. (2016). Knowledge management in libraries and in organizations: theory, techniques and case studies. IFLA publications. Berlin: DeGruyter Saur
• Bystrom, K., Heinstrom, J. and Ruthven, I. (2019). Information at work: information management in the workplace. London: Facet.
• Crane, L. (2013). A new taxonomy of knowledge management theory and the turn to knowledge as constituted in social action. Journal of Knowledge Management Practice , 14, (1).
• Collison, C., Corney, P. Lee Eng, P. (2019). The KM Cookbook: storie4s and strategies for organisations exploring Knowledge Management Standard ISO30401. London: Facet. (e)
• Davenport, T. (2015). Whatever happened to knowledge management? Wall Street Journal. Retrieved from http://blogs.wsj.com.
• Dalkir, K. (2011). Knowledge management in theory and practice. 2nd ed. Cambridge (MA): MIT Press.
• Earl, M (2001). Knowledge management strategies: toward a taxonomy. Journal of Management Information Systems, 18 (1), p. 215-233.
• Hansen, M.T., Nohria,N. and Tierney, T, (!999). What’s your strategy for managing knowledge?, Harvard Business Review, 77, Mar.-Apr. 1999, p.106-116.
• Jashapara, A. (2011). Knowledge management: an integrated approach. Harlow : Financial Times Prentice Hall (electronic resource).
• Johannessen, J.-A. (2019), Knowledge Management as a Strategic Asset. Emerald Publishing Limited. (eBook).
• Myllarniemi, J., Laihonen, H, Karppinen, H. Seppanen, K. (2012).Knowledge management practices in healthcare services. Measuring business excellence, Vol.16, No.4, pp. 54-65.
• Orna, E. (2016). Information strategy in practice. New York: Routledge (eBook).
• Schopflin, K and Walsh, M. (2018). Practical Knowledge and Information Management. London: Facet. (eBook).
• Vasconcelos, A.C. (2008). Dilemmas in knowledge management. Library Management, Vol.29, No.4/5, pp.422-443.

Other resources

The references above are starting points that give a background to the themes and are discussed in the taught weeks. They are indicative references and you will find additional references under each weekly session. You will also find additional material of significant interest in the following refereed journals as well:
• Harvard Business Review
• Information Research
• International Journal of Information Management
• Journal of Knowledge Management
• Journal of Management Information Systems
• Knowledge Management Research & Practice
• Long Range Planning
• MIS Quarterly
• Organisation