How Proper Communications Can Satisfy a Workplace Problem
[WLOs: 1, 2] [CLOs: 1, 2]
Prior to beginning work on this assignment, read the following:
Chapter      1, Chapter 2, and Chapter 3 from your textbook
The Week 1 Weekly Lecture
Fostering Communication Skills Among Teams in      OrganizationsLinks to an external site. article

As the manager of a bank, you have just walked in on an angry customer demanding to have a late penalty removed from his account. The employee helping him agreed that the late penalty was applied correctly.

In your paper,

Describe      how you would address this situation.

Explain      how you would approach your employee.
Identify      how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

must      be one to two double-spaced pages in length (not including title and      reference pages) and formatted according to APA      StyleLinks to an external site. as outlined in the Writing      Center’s APA Formatting for Microsoft WordLinks to an      external site. resource.
must      include a separate title page with the following in title case:
title       of paper in bold font
Space        should appear between the title and the rest of the information on the        title page.
student’s       name
name       of institution (The University of Arizona Global Campus)

course       name and number

instructor’s       name

due       date

must      utilize academic voice.

See       the Academic VoiceLinks to an external site. resource       for additional guidance.

must      use at least one scholarly and credible source in addition to the course      text (two in total).
The Scholarly, Peer-Reviewed, and Other Credible SourcesLinks       to an external site. table offers additional guidance on       appropriate source types. If you have questions about whether a specific       source is appropriate for this assignment, please contact your       instructor. Your instructor has the final say about the appropriateness       of a specific source.
To       assist you in completing the research required for this assignment,       view Quick and Easy Library ResearchLinks to an       external site. tutorial, which introduces the University of       Arizona Global Campus Library and the research process, and provides some       library search tips.
Week 1 – Assignment
Due Monday by 11:59pm
Points 5
Submitting an external tool
How Proper Communications Can Satisfy a Workplace Problem
[WLOs: 1, 2] [CLOs: 1, 2]
Prior to beginning work on this assignment, read the following:
Chapter 1, Chapter 2, and Chapter 3 from your textbook
The Week 1 Weekly Lecture (https://uagc.instructure.com/courses/132173/pages/week-1weekly-lecture)
Fostering Communication Skills Among Teams in Organizations
(https://search.ebscohost.com/login.aspx?
direct=true&AuthType=shib&db=bsh&AN=160011078&site=eds-live&scope=site&custid=s8856897)
article
As the manager of a bank, you have just walked in on an angry customer demanding to have a late
penalty removed from his account. The employee helping him agreed that the late penalty was
applied correctly.
In your paper,
Describe how you would address this situation.
Explain how you would approach your employee.
Identify how you would satisfy the situation with the angry customer.
The How Proper Communications Can Satisfy a Workplace Problem paper
must be one to two double-spaced pages in length (not including title and reference pages) and
formatted according to APA Style
(https://writingcenter.uagc.edu/apa-style) as outlined in the
Writing Center’s APA Formatting for Microsoft Word
(https://writingcenter.uagc.edu/apaformatting-microsoft-word) resource.
must include a separate title page with the following in title case:
title of paper in bold font
Space should appear between the title and the rest of the information on the title page.
student’s name
name of institution (The University of Arizona Global Campus)
course name and number
instructor’s name
due date
must utilize academic voice.
See the Academic Voice
(https://writingcenter.uagc.edu/academic-voice) resource for
additional guidance.
must use at least one scholarly and credible source in addition to the course text (two in total).
The Scholarly, Peer-Reviewed, and Other Credible Sources
(https://content.bridgepointeducation.com/curriculum/file/e5359309-7d3c-4a21-a41044d59303ccef/1/Scholarly%20Peer-Reviewed%20and%20Other%20Credible%20Sources.pdf)
table offers additional guidance on appropriate source types. If you have questions about
whether a specific source is appropriate for this assignment, please contact your instructor.
Your instructor has the final say about the appropriateness of a specific source.
To assist you in completing the research required for this assignment, view Quick and Easy
Library Research
(https://ashford.mediaspace.kaltura.com/media/Ashford+University+Library+Quick+%27n%27+D
tutorial, which introduces the University of Arizona Global Campus Library and the research
process, and provides some library search tips.
must document any information used from sources in APA Style as outlined in the Writing
Center’s APA: Citing Within Your Paper
(https://writingcenter.uagc.edu/apa-citing-withinyour-paper) guide.
must include a separate references page that is formatted according to APA Style as outlined in
the Writing Center. See the APA: Formatting Your References List
(https://writingcenter.uagc.edu/format-your-reference-list) resource in the Writing Center for
specifications.
Carefully review the Grading Rubric
(http://au.waypointoutcomes.com/assessment/36205/preview) for the criteria that will be used to
evaluate your assignment.
Waypoint Assignment Submission
The assignments in this course will be submitted to Waypoint. Please refer to the
instructions below to submit your assignment.
1. Click on the Assignment Submission button below. The Waypoint “Student
Dashboard” will open in a new browser window.
2. Browse for your assignment.
3. Click Upload.
4. Confirm that your assignment was successfully submitted by viewing the appropriate
week’s assignment tab in Waypoint.
For more detailed instructions, refer to the Waypoint Tutorial
(https://content.bridgepointeducation.com/curriculum/file/dc358708-3d2b-41a6-a000ff53b3cc3794/1/Waypoint%20Tutorial.pdf) .
This tool needs to be loaded in a new browser window
Load Week 1 – Assignment in a new window

attachment