You are a HR manager at Apple.  Your line manager has asked you to recruit a retail store manager for a new store opening in Chester.  You have been given some information about the role and have been asked to recruit the highest performing candidate who has the potential to stay with the company for a minimum of 5 years.

Your job is to review and build upon the job description, person specification and list of competencies you have been given to ensure that you can attract and retain the right candidate.  You will also be required to develop an advert for this role (be creative)!

Your line manager included a list of non-desirable competencies which you may wish to consider when developing the recruitment documentation and advert.

Retail Store Manager Job Responsibilities:

Serves customers by providing merchandise; supervising staff.

Retail Store Manager Job Duties:

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

 

Retail Store Manager Skills and Qualifications:

• Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

Person Specification? How do we measure?

Essential

Wants To Lead
Organized
Pressure Tolerance
Takes Initiative
Wants Challenge
Effective Enforcing

Desirable

Persistent
Manages Stress Well
Warmth/empathy
Helpful
Precise
Handles Conflict
Enthusiastic

Competencies – How do we measure?

• Retail savvy
• Passion
• Leading from the front
• Great communicator
• Relishes the detail
• Love for the customer

What competencies do we not want?  For example;

Defensive
Blunt
Dogmatic
Forceful Enforcing
Harsh
Permissive