Please answer the following questions:
- What are some advantages of a person-focused pay system at Mitron?
- What are some disadvantages?
- What approach would you recommend for Holly to take in designing a person-focused pay system?
STudents response
Person-focused pay at Mitron ComputersCOLLAPSE
- What are some advantages of a person-focused pay system at Mitron?
The advantages to having a person-focused pay system at Mitron are;
- An increased in great or satisfied customer service.
- A well designed training programs for the employees which will develop the employee’s skillset and knowledge.
The Mitron customer service will improve due to the technicians increased training and knowledge of product and the building process of each step in the computers to the customer satisfaction.
- What are some disadvantages?
The disadvantages to having a person-focused pay system at Mitron are;
- The lack of customer satisfaction.
- Retained knowledge of training
- Delayed time customers received their computers.
- Increase in hourly, labor and overhead cost.
- What approach would you recommend for Holly to take in designing a person-focused pay system?
The approach Holly should take to the person-focused pay system is to ensure the pay structure is aligned with the knowledge and skillset of each employee. Holly should have a well-developed SOP (System Operating Procedures) for every step of the technician’s position, responsibility and needed training. This will secure a great product and the technician’s expertise. The technician’s hourly rate should be calculated by the steps and skillset. This will motivate the technician to gain knowledge and training to increase their hourly rate.
